Streamline Support with
Smart Ticket Tracking.

Centralize conversations, automate assignments, and resolve issues faster — all from one powerful, easy-to-use platform.

No credit card required ✦ Free plan available

app.hoicko.ai/crm

Efficiency That Speeds Up Resolution

45% Faster Response Time

Smart routing ensures tickets reach the right person instantly.

100% Centralized Visibility

No more lost emails or scattered requests.

3X Better Team Accountability

Track ownership, status, and performance clearly.

Zero Missed Deadlines

SLA alerts and escalation rules keep work on track.

Everything You Need to Manage Tickets

Smart Ticket Management

Create, assign, prioritize, and close tickets effortlessly.

Automated Assignment Rules

Route tickets automatically based on type, team, or priority.

Custom Workflows

Design ticket stages that match your process.

SLA & Escalation Controls

Set response targets and auto-escalate delays.

Email-to-Ticket Conversion

Turn incoming emails into trackable tickets instantly.

Real-Time Dashboards

Monitor open, pending, and resolved tickets at a glance.

Role-Based Access (OBAC)

Control who can view, edit, or resolve tickets.

Performance Reports

Track response time, resolution rate, and team productivity.

How It Works

Get up and running in minutes, not months. Three simple steps to a better workflow.

1. Capture Requests

Collect tickets from customers or internal teams in one centralized system.

2. Assign & Track

Automatically route tickets to the right team and monitor progress in real time.

3. Resolve & Optimize

Close tickets faster and use insights to continuously improve team performance.

Built for Every Team

Customer Support
IT & Helpdesk
HR & Admin
Operations
Service Teams

Whether internal or external requests — Hoicko keeps everything organized.

Find your answers

Have any questions?
Look here.

Go to FAQ
A centralized tool to manage, assign, and resolve tickets efficiently.

Ready to Take Control of Your Tickets?

Stop chasing requests across emails and chats.

Centralize, automate, and resolve faster with Hoicko.

Free forever plan available ✦ No credit card required

holice

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CONTACT

+91-9928122460hello@hoicko.ai
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